1.1. These Terms of Purchase, together with the documents specified in these Terms, are intended for the provision of information about “ADIG” Ltd. (“Seller”), as well as for setting out the terms of purchase and sale of goods sold in the online store (“Terms”) to persons specified in Clause 5.1 of the Terms (“Buyer”), who purchase goods (“Goods”) in the online store at the address dagnyluxe.com.
1.5. These Terms and any Agreements between the Seller and the Buyer shall be drawn up and concluded only in the official language.
2.1. These Terms and Conditions apply when purchasing Goods at the address dagnyluxe.com (“online store”). The seller is “ADIG” Ltd. – Limited Liability Company registered in the Republic of Latvia, registration number: 40103723934, Riga, Latvia. Data about the Seller are accumulated and stored – in the Register of Enterprises of the Republic of Latvia (www.ur.gov.lv). The seller’s VAT code is LV40103723934. E-mail address: shop@dagnyluxe.com
3.1. The images of the Goods provided in the online store are of an illustrative nature. Despite the fact that the Seller makes every effort to ensure that the colors of the Goods are reflected as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colors of the Goods. The Buyer understands that the Goods may differ insignificantly from their images.
3.2. The packaging of the goods may differ from what is shown in the pictures presented in the online store.
3.3. Unless otherwise specified, all Goods offered in the online store are available. In case it is not possible to sell the ordered Product in Clause 5.10. and due to the circumstances specified in Clause 9.5, the Buyer is informed about it by e-mail or other means of communication (by phone or by SMS) and the order for such Product is canceled.
4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy and Cookie Policy. Taking into account the fact that important provisions of the Terms are indicated in the Privacy Policy, we recommend that the Buyer carefully read them and make sure that all the provisions of the Privacy Policy are understandable and acceptable to him.
5.2. By agreeing to these Terms, the Buyer confirms that he has the right to purchase goods in this online store.
5.3. The invoice is a waybill.
5.4. The procedure for ordering goods established by the Seller provides the Buyer with the opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of order submission.
5.5. The contract between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer, in the online store, has created a basket of Goods, indicated the Buyer’s name, surname (in Latin letters) and delivery address, the exact postal code, has chosen the method of payment and has read these Terms and pays for the order. If you do not pay for the Order, the contract is considered not concluded. The Seller has the right to contact the Buyer using the phone number or e-mail address specified in the order, based on the concluded agreement or resolving the resulting uncertainties related to the performance of the contract.
5.6. When the Buyer submits the order and pays for it, an e-mail is sent to it confirming the receipt of the order.
5.7. When preparing an order, the Seller sends the Buyer an e-mail and / or SMS informing that the Goods have been sent to the Buyer or have been prepared for pick-up in the store (depending on which of the methods of delivery of the Goods will be selected).
5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the database of the online store.
5.10. In the event that the Seller does not have the opportunity to sell the Product, for example, because the Goods are not in stock, because the Product is no longer sold, or due to an error related to the price indicated in the online store, as it is indicated in Clause 9.5 of these Terms. in this paragraph, the Seller informs the Buyer about this by e-mail or other means (by phone or by SMS) and the order will be canceled. In the event that the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.
6.2. Each time you order the Goods, for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Terms and Conditions that will be in force on the date of conclusion of the Agreement will be in force.
6.3. Each time you amend the Terms on the basis of this Clause 6. clause, the Seller will inform the Buyer and notify about it, indicating that the Terms have been amended, and the date of their amendment will be indicated in Clause 1.4 of these Terms. Point.
7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of withdrawal if the product is damaged and the damage is detected at the time of delivery in the presence of the courier, and unilaterally withdraw from the Contract by returning the received Goods – 7.3 of these Terms. for the period specified in the paragraph. The cost of returning the goods shall be borne by the Buyer.
7.2. The buyer (consumer) cannot use the right of withdrawal and cannot return the goods to the Cabinet of Ministers on 20.05.2014. in the cases specified in Paragraph 22 of Regulation No. 255 “Regulations Regarding Distance Contracts”, if: a) The Product is made according to the Buyer’s instructions or the Product is clearly personalized (adapted to the Buyer’s personal needs); b) the goods are perishable or expire soon; c) The Buyer has opened the packaging of the Product, which cannot be returned for health and hygiene reasons;
7.3. The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive money using the right of withdrawal applies only to consumers (natural persons) and arises from the day of conclusion of the Agreement, as defined in Clause 5 of the Terms. Point.
7.4. The period of 14 days for exercising the right of withdrawal shall be counted as follows: a) if the Product is purchased by concluding the Contract – from the day when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Product; b) if the Buyer has ordered several Goods in one order, which are delivered separately – from the day when the Buyer or a third party, other than the carrier and indicated by the Buyer, has received the last Product; c) in the case of delivery of goods consisting of several batches or parts – from the day when the Buyer or a third party, other than the carrier and indicated by the Buyer, has received the last batch or part of the Product; If the expiry of the time limit falls on a national “officially” fixed holiday, the right of withdrawal shall be exercised until (inclusive) the working day following the expiry date.
7.6. The Buyer shall immediately, but not later than within 14 (fourteen) days after submitting or sending to the Seller a withdrawal form or a notice of exercise of the right of withdrawal, return or transfer the Goods to the Seller by sending them to the return address indicated on the parcel received by the Buyer. The deadline is considered to be met if the Buyer transfers or sends the Goods to the Seller before the expiration of the 14 (fourteen) day period. The Buyer shall bear the cost of returning the Product.
7.7. The Buyer may use the right to return goods only if the deadline for exercising the right of withdrawal, which is specified in Clause 7.3 of the Terms, has not been missed. and 7.4. point.
7.8. The Buyer has the right to inspect the Product in order to find out its nature, characteristics and actions, but the use of the Product to clarify and verify its nature, characteristics and actions shall be carried out insofar as it would be possible to do so in the store.
7.9. The Buyer shall be liable for the reduction of the value of the Product or its use contrary to good faith (including, but not limited to, in the cases specified in Paragraph
7.10 of these Terms), if the Product has been used during the exercise of the right of withdrawal for purposes other than clarifying the nature, characteristics and operation of the Product. The returned Product may not be damaged and used in such a way that the use of the Product for the purpose of ascertaining and checking its nature, characteristics and actions is exceeded. The Buyer must keep the original packaging, authentic labels and protective bags of the returned Product boligatically and it must not be damaged. The goods must be returned in full with the same accessories that were sold, attaching to the Product an instruction and a warranty card, if they were delivered with the Product. Gifts received for the Goods must also be returned together.
7.11. When returning the Product, it is necessary to indicate the invoice number and order number. If possible, the Buyer shall attach an invoice so that the Seller can provide the Buyer with a refund for the purchased Product as soon as possible.
7.12. All money paid for the Product is returned to the Buyer, except for delivery costs. The Seller shall return the money for the Goods no later than within 14 (fourteen) days from the date of receipt by the Seller of information about the Buyer’s decision to withdraw from the Agreement. Current tariffs for delivery and servicing services are provided in the section “Delivery”.
7.13. The Seller shall transfer the refundable amounts to the bank account specified in the Buyer’s notice of withdrawal from the Agreement or the withdrawal form.
7.14. The Seller is entitled to withhold the refund of the amount of money to the Buyer until the moment when the Seller has received the Product or the Buyer has provided the Seller with a confirmation that the Product has been sent back, whichever is the earlier.
7.15. The Buyer does not have the right to withdraw from the Agreement until the moment when the Buyer receives the Goods.
7.16. Photos of goods are intended for illustrative purposes only, original products may differ from those depicted. Photos of the posted product cannot be used as a basis for claims. The product is considered to be compliant if it conforms to the sample, model or description provided in the online store.
8.1. When the Buyer chooses, the Goods are delivered by the transport company at the expense of the Buyer. In certain cases indicated by the Seller, the Goods are delivered at the seller’s expense.
Please note the following important information regarding deliveries to non-EU countries:
By placing an order with DagnyLuxe, you acknowledge and agree to take responsibility for any customs duties and fees that may be incurred. We appreciate your understanding and cooperation in this matter.
8.2. The Buyer, choosing the service of delivery of goods to his home at the time of ordering, undertakes to indicate the exact place of delivery of the Goods. The exact price of delivery depends on the weight and price of the Goods to be ordered. The current delivery prices for each shipment appear on the checkout page when placing an order.
8.3. The Buyer’s order is executed before the planned delivery date, which is specified in Clause 5.7 of the Terms and Conditions. the notice of dispatch specified in paragraph 17, except in cases where events occur that are not controlled by the Seller (as defined in Clause 17 of these Terms).
8.5. At the time of delivery of the parcel, the Buyer or a third party indicated by the Buyer is obliged to check the condition of the parcel packaging together with the representative of the transport company. If the Buyer finds that the parcel is damaged, the Buyer is obliged to: – indicate it to the courier who delivered the Goods; – note in the delivery document of the parcel that the packaging has damage and fill in the Packaging Damage (Inspection) Act together with the courier; – inspect the Goods inside the packaging and, if they are damaged, fix the damage with photographs. Photos will be required for the procedure of returning the Goods for the delivery of non-conforming Goods; – if the packaging of the Product is not damaged, it is not necessary to inspect the Product in the presence of the courier. If the Buyer accepts the shipment and signs the documents, it is assumed that the parcel has been delivered in the proper way.
8.6. Upon detection of damage to the packaging of the parcel, the Buyer or a third party indicated by the Buyer has the right not to accept the parcel. In this case, the representative of the organization providing courier services, together with the Buyer or a third party indicated by the Buyer, fills in a special statement of inspection of the parcel, which is submitted by the representative of the organization providing courier services, in which the detected damages are indicated.
8.7. The Buyer or a third party indicated by the Buyer when accepting the parcel and signing on the data storage device provided by the representative of the organization providing courier services or on a paper delivery confirmation without notes, it is assumed that the Goods have been delivered in the undamaged packaging of the parcel, additional services specified in the data storage device or paper delivery confirmation have been properly provided, unless otherwise specified.
8.8. When delivering and transferring goods to the address indicated by the Buyer, it is assumed that the Goods have been handed over to the Buyer without taking into account whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the planned day of delivery of the Goods, the Buyer shall immediately, but not later than on the next day after the planned date of delivery of the Goods, inform the Seller thereof.
8.9. If the Goods are not accepted by the Buyer, the Buyer is obliged to indicate the personal data of the person accepting the Goods by filling in the delivery information of the order.
8.10. When accepting the Goods, a valid identity document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself/herself, but the Goods have been delivered to the address indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to an inappropriate person.
8.11. The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified term and does not submit a claim to the Seller, it is assumed that the packaging of the Goods is in proper condition, but the quantity, quality, assortment, accessories and assembly comply with the conditions of the Agreement.
9.2. Prices of goods may change, but such changes will not have an impact on the Agreements already concluded.
9.3. Prices of goods are indicated, including VAT (where it is applied) in the amount that is applied at the particular time in the Republic of Latvia. In the event that the VAT rate changes during the period from the date of the order to the date of delivery, the price may change due to the change in the amount of VAT, except in cases where the Buyer paid for the Goods in full before the VAT rate amendments came into effect. The Seller informs the Buyer in writing about such price changes and provides an opportunity for the Buyer to purchase the Product at a price that has been adjusted for the amended VAT rate or to cancel the order. The order is not fulfilled until the Buyer’s response is received. In the event that the Buyer cannot be contacted using the contacts indicated by the Buyer, it is assumed that the order has been withdrawn and the Buyer is informed about it in writing.
9.5. Taking into account the fact that the Seller’s online store offers a very wide assortment of Goods, despite all reasonable efforts of the Seller, it cannot be excluded that the price of the Product may have been indicated incorrectly due to a technical error independent of the Seller. In the event that the Seller finds that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (by phone or SMS) and cancel the order. The Buyer, if he wants to purchase the same Product at the new correctly indicated price, must order it anew.
10.1. The Buyer can pay for the Goods:
a) by bank transfer to the Seller’s account after receipt of the invoice-waybill;
b)using banklinks available at the payment methods when placing an order;
c) with a bank payment (credit or debit) card;
d)with Paypal.
Payment methods may differ in each country of client. Available payment methods are showed in checkout page when choosing country.
10.3. If the Buyer chooses the Terms and Conditions 10.1. a. the method of payment specified in this paragraph, the Buyer is obliged to pay the received invoice to the bank no later than within 3 (three) days from pressing the “Order” key. Without making a payment within the specified period, the Seller has the right to consider that the Buyer refused to conclude the contract and cancel the order.
11.1. The buyer undertakes to provide only correct and complete information in the purchase form. When the information specified in the registration form changes, the Buyer is obliged to immediately update it.
11.2. The buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the Buyer fails to comply with this obligation, the Seller has the right to restrict, suspend (terminate) the Buyer’s ability to use the online store without prior notice, and the Seller shall not be liable for any related losses of the Buyer.
11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedures specified in these Terms.
11.4. Despite the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Product before the start of use of the Product (including before it is put together, assembled, etc.) and make sure that the received Product is the one that the Buyer ordered.
11.5. The Buyer is obliged to comply with other requirements provided for in these Terms and the legislation of the Republic of Latvia.
12.1. The seller undertakes: a) to make every effort to provide conditions for the Buyer to properly use the services provided by the online store; b) to respect the Buyer’s privacy, to process the Buyer’s personal data only in accordance with the procedures specified in the Terms, Privacy Policy and legislation of the Republic of Latvia and European Union.
12.2. The Seller undertakes to comply with all the requirements specified in these Terms.
13.1. Defects of the Goods shall be eliminated, as well as non-conforming Goods shall be replaced or returned on the basis of the procedure established in these Terms and taking into account the requirements of the applicable legislation of the Republic of Latvia.
13.2. The Buyer, who wants to submit a complaint about poor-quality or incomplete assembly of Goods, can do so in the store or by e-mail shop@dagnyluxe.com.
13.3. When submitting a complaint, the Buyer must indicate the following information:
a) Order number. If possible, the Buyer shall attach an invoice so that the Seller can examine the Buyer’s complaint as soon as possible;
b) indicate the defect, signs of damage or missing part of the Product;
c) provide other evidence, such as a photograph of the Product, a photograph of a poor-quality place (if it is mechanical damage and it is possible to take a picture of it), a photograph of the packaging of the Product, etc. c.
13.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wants the claim to be resolved:
a) the Seller shall, free of charge, eliminate the non-conformity of the Goods within a reasonable period of time – deficiencies, if the deficiencies can be eliminated in accordance with the terms of the guarantee;
b) to reduce the purchase price accordingly, taking into account the depreciation of the Product or the benefit obtained by the Buyer when using the Product and agreed upon by the Seller and the Buyer;
c) to replace the Product with an analogous Product of appropriate quality within a reasonable period of time free of charge, except in cases where the defects are minor / insignificant or they arose due to the fault of the Buyer;
d) cancel the Contract and refund to the Buyer the amount of money paid for the Product, except for the case when the non-conformity of the Product is insignificant and cannot significantly affect the Buyer’s ability to use the product. The non-conformity of the Product shall be considered insignificant if it does not significantly reduce the quality of the performance of the basic functions of the Product or the characteristics of its use and it can be eliminated without causing visually detectable changes in the external appearance of the Product.
13.5. When reviewing a complaint, a response is provided within 15 (fifteen) days from the date of receipt of the complaint. If, due to objective reasons, it is not possible to provide a response to the Buyer’s complaint within the aforementioned time period, the Seller shall immediately inform the Buyer thereof in writing, indicating a reasonable time period within which the answer will be provided, as well as justifying the need for such an extension.
13.6. Goods not picked up for warranty service are stored for 3 (three) months. This period starts to run from the first notification to the Buyer using the contact information (phone, e-mail address, etc.) provided by the Buyer that the Buyer can receive the Product that has returned from the warranty service center. If the Buyer does not receive the Goods within the specified term, the Seller has the right not to store the Goods anymore, the Product may be disposed of. In this case, the Seller shall not be liable for the buyer’s information remaining in the unreceived Goods and other losses incurred by the Buyer in connection with the destruction of such Goods.
14.2. By filling out the purchase form in the online store, the Buyer is responsible for storing and (or) transferring his/her login data to third parties. If the services provided in the online store are used by third parties, having connected to the online store using the Buyer’s login data, the Seller shall consider such person to be the Buyer and the Buyer shall be liable for all actions of such third party performed in the online store.
14.5. The parties shall be liable for the violation of the Agreement concluded using the online store in accordance with the procedures specified in the legislation of the Republic of Latvia.
14.6. In the event that the Seller violates the provisions of these Terms, it shall be liable for the damage or losses incurred by the Buyer as the expected consequences of the violation of these Terms. Damage or loss shall be considered foreseeable if it is an obvious consequence of the Seller’s violation or if such damage or loss was known to the Seller and the Buyer at the time of entering into the Agreement.
15.1. The Seller will not be liable for non-performance or delay in the performance of the Agreement or any obligations under the Agreement, if such non-performance or delay arose in connection with events beyond the seller’s control, as defined in Clause 15.2 of these Terms. Point.
15.2. An event beyond the control of the Seller means any action or event beyond the reasonable control of the Seller.
15.3. In the event of an event beyond the seller’s control that affects the proper performance of the Seller’s obligations under the Agreement:
a) the Seller will immediately inform the Buyer; and
b) The performance of the Seller’s obligations under the Agreement will be suspended and the term of performance of the obligations will be extended by a term equal to the duration of the event beyond the seller’s control. If events beyond the Seller’s control affect the delivery of goods to the Buyer, the Seller will agree on a new delivery date after the end of the Seller’s events beyond the seller’s control.
16.1. The term “in writing” used in the regulations also includes emails.
16.2. The Buyer, in order to contact the Seller in writing or in the event that the Terms provide for the Buyer’s obligation to contact the Seller in writing, sends an e-mail to the Seller to the address shop@dagnyluxe.com. The Seller will inform the Buyer in writing about the receipt of the notification (usually by e-mail). For the purposes of exercising the right of withdrawal and withdrawing from the Agreement, the procedure for the Buyer’s appeal to the Seller is provided for in Clause 7 of these Terms.
17.9. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at 55 Brīvības Street, Riga, Latvia, LV-1010 and resolving consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv). Effective from 28.07.2024.
